Lineage & Heritage
We’re here to help
A question about your report, your surname, or your order — reach a real person, and we’ll take care of it.
We usually answer within 24 hours on weekdays, and always within 2 business days.
About your report
Your book arrives by email within 3 business days of your order, and usually sooner. If you can’t find yours:
- Check your spam, junk, and promotions folders
- Confirm the email address you used at checkout
- Email us and we’ll resend it right away, at no charge
Common questions
- Need a correction? Send your order email and what should change.
- Ordering as a gift? Enter the recipient’s surname at checkout, then share the report once it arrives.
- Not satisfied? Our 30-Day Book Guarantee covers it: we correct your book, remake it, or exchange it once, at no charge. We don’t refund for a change of mind — we make it right instead.
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We’re committed to making your experience smooth, personal, and meaningful — don’t hesitate to get in touch.
Lineage & Heritage — books about family names, since 2024. Operated by a registered company in the United States; our legal name and postal address are given by email on request.
Terms · 30-Day Book Guarantee · Privacy · Shipping · How your book is made · Cookies · Your privacy choices · Accessibility · About
Terms · 30-Day Book Guarantee · Privacy · Shipping · How your book is made · Cookies · Your privacy choices · Accessibility · About