About your report

Your personalized heritage report and coat of arms arrive by email, usually within minutes of ordering. If you can’t find yours:

• Check your spam, junk, and promotions folders
• Confirm the email address you used at checkout
• Email us and we’ll resend it right away, at no charge

Common questions

• Need a correction? Send your order email and what should change.
• Ordering as a gift? Enter the recipient’s surname at checkout, then share the report once it arrives.
• Not satisfied? We’ll correct and revise your report until it’s right, at no charge — we don’t offer monetary refunds, we make it right instead.