Contact - Lineage & Heritage

Contact

Lineage & Heritage

We’re here to help

A question about your report, your surname, or your order — reach a real person, and we’ll take care of it.

We usually answer within 24 hours on weekdays, and always within 2 business days.

About your report

Your book arrives by email within 3 business days of your order, and usually sooner. If you can’t find yours:

  • Check your spam, junk, and promotions folders
  • Confirm the email address you used at checkout
  • Email us and we’ll resend it right away, at no charge

Common questions

  • Need a correction? Send your order email and what should change.
  • Ordering as a gift? Enter the recipient’s surname at checkout, then share the report once it arrives.
  • Not satisfied? Our 30-Day Book Guarantee covers it: we correct your book, remake it, or exchange it once, at no charge. We don’t refund for a change of mind — we make it right instead.
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We’re committed to making your experience smooth, personal, and meaningful — don’t hesitate to get in touch.

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